Community Engagement Coordinator
Summary:
Patrick Henry’s Red Hill seeks a Community Engagement Coordinator to enthusiastically engage the public in events and programs at Red Hill and about Quarter Place through in-person relationship-building and highly personalized communications. At Red Hill, every staff member is a Visitor Center partner, and everyone has a part in development.
Essential Functions:
- Develop and manage an engagement strategy plan to promote new and expanded programs, emphasizing reaching underrepresented communities, particularly local African Americans.
- Build and strengthen positive relationships with local businesses, community members, church leaders, congregations, schools, and other non-profit and historical sites through in-person meetings and conducting customized tours of Red Hill.
- Maintain a deep awareness of Foundation activities and initiatives, community affairs, and current events to share with the public.
- Study and become well-versed in the complete history of Red Hill.
- Collaborate with staff in developing and implementing inclusive virtual and in-person programs and materials that advance the Foundation’s mission of education and preservation.
- Work closely with researchers and archaeologists to share discoveries regarding Red Hill and Quarter Place with visitors and the community at large.
- Collaborate with staff on special projects and events through the planning process, execution, and reporting.
- Provide timely updates regarding community engagement and development progress relating to set outcomes.
- Other duties as assigned.
Required Qualifications:
- Minimum 4-year Bachelor’s degree in History, Business, Project Management, Public Relations, Education, Communications, Behavioral Science, or a similar program.
- Experience in and commitment to community engagement, outreach and inclusion.
- Comfortable with engaging individuals and groups with in-person, face-to-face meetings.
- Demonstrated ability to effectively and comfortably communicate with audiences of varying demographics over varying platforms.
- Organizational and program management skills gained through experience or in education.
- Strong desire to learn and appreciate the complete history of Red Hill and all who lived and labored at the site over time.
- Self-motivator with the ability to set high expectations and successfully meet deadlines.
- Strong, team-oriented approach.
- Ability to adapt to new environments and a willingness to learn.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Ability and desire to represent the Foundation with a high level of professionalism and integrity.
- Self-confident and ability to attend off-site events as the sole representative of Red Hill.
- Available to work evenings, weekends, and holidays as needed.
- Able to lift 20 pounds.
- Able to stand for extended periods of time.
Preferred Qualifications:
- Experience working in a museum or a non-profit environment.
- Experience working in a community engagement/outreach role or capacity.
Salary & Benefits:
- $40,000 base salary with health insurance premiums paid by employer and retirement plan match.
- Generous paid time off and sick leave.
- On-site housing available for relocation.
- Professional Development opportunities.
How to Apply:
Please email a resume and cover letter to info@redhill.org. For questions, please email Caitlin Olsen, Director of Education & Donor Systems (caitlin@redhill.org)
Visitor Experience Specialist
Work Conditions:
Office environment in a combination of areas: historic buildings, general grounds area, museum, education center, and visitor center. Moderate lifting and cleaning. Requires some evening and/or weekend work. Telework not authorized.
Responsibilities:
The Visitor Experience Specialist (VES) is responsible for ensuring each visitor receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and possessing thorough knowledge of Red Hill, Patrick Henry, Quarter Place, and exhibits in the museum and historic buildings. The position requires an understanding of interpretive standards and how they are applied in a public history venue.
- Welcome and orient visitors by offering assistance in a warm and friendly manner, ensuring all programs, exhibitions, and services are properly communicated to visitors.
- Respond to inquiries in person, by telephone, and email.
- Represent as needed during special events and in welcoming tour groups.
- Be knowledgeable about the history of Patrick Henry’s Red Hill.
- Provide information about programs and special events. Coordinate with a small staff to ensure a high level of visitor experience is achieved and programming is successful.
- Open and close the Visitor Center and historic buildings.
- Maintain proper appearance of the front desk area including visitor orientation, and inventory of brochures and gift shop items.
- Troubleshoot visitor problems.
- Ensure public spaces are set-up and tidy for general operations and all types of programming.
- Support program and event execution, including special visits, educational programming, and outreach programs.
- Track attendance, receive visitor feedback, and collect visitor contact and other information.
- Perform routine tasks as assigned and anticipate daily needs of ongoing activities.
- Work on special projects as needed.
- Perform other duties as assigned.
Qualifications:
- Minimum of two (2) years of visitor or customer service experience preferably in a museum or attraction setting.
- At least 18 years of age.
- High school diploma or equivalent.
- Proficiency with Square and Point of Sale are preferred.
- Strong interpersonal skills with fluent oral and written communication skills.
- Ability to work independently, as a team member, recognize needs, and take initiative.
- Possess a polished and professional demeanor.
- Ability to work in various environments: office, historic structures, and collections storage areas.
- Must be able to work in indoor and outdoor locations in all seasons (including sunny and inclement weather) during the course of a work day.
Salary:
Hourly – $12.50/hour
Closes:
Open until filled. Contact Hope Marstin, CEO, at om@redhill.org